October 23, 2025
You know how your firm’s reputation and your clients’ trust are built on more than just good legal work: they depend on every document, every system and every file staying secure.
But when IT glitches happen, or worse, cyberattacks, your whole practice can be at risk.
Here’s what law firms in Australia are facing: in a recent survey of 140 firms, 81% reported they’ve been targeted by phishing attacks, and over half say cybersecurity is their number one operational concern.
That’s why having reliable IT helpdesk support isn’t just a convenience; it’s critical. When you’ve got expert help on hand:
Imagine avoiding breach notifications, regulatory penalties, or reputational losses, simply because you had fast access to the right help. That’s what specialised IT support for law firms offers– peace of mind and protection.
Does your law firm in Sydney need personalised IT support? At The Owl IT Services, we offer comprehensive services you can rely on. If you’re not sure if your firm is secure, download our free cybersecurity eBook to learn more.
Legal firms in Australia often hold sensitive information for their clients. This is why security and IT protections are so important. Not only does poor security impact your reputation, but you may even risk fines and legal action.
Here, we’ll detail most of the basic IT security expectations law firms are required to meet.
Critical controls require law firms to use only up-to-date software and security. Outdated systems often have gaps that leave businesses vulnerable to attack.
Likewise, strong passwords and login procedures are necessary along with multi-factor authentication. These basic strategies can help protect against data breaches and loss.
System controls require all computers to have security and anti-virus software installed. Access procedures also need to be implemented to verify who has access to specific data.
Devices must be physically secure and encrypted. Likewise, all storage, backups and communication needs to be encrypted as well.
Regular backups should also be conducted, and any copies that are no longer needed must be fully erased.
Next, behavioural controls and processes must be put in place. This means fully training all staff on best practices and continually updating this training.
All client or banking information must also go through strict verification procedures. This ensures accuracy and security. Finally, a thorough incident response plan and reporting procedure must be instated and adhered to at all times.
IT support for legal firms needs to be responsive and consistent. Even one missing or failing element of an IT system could leave your firm open to attack or legal action.
Access to an IT helpdesk could be what you need to keep your systems secure. With the right IT service, you can expect:
The best way to support your IT is by relying on an expert. They know how to implement the required security measures in a way that boosts your operations. An IT helpdesk can ensure you are always compliant while you push your business to grow.
A dedicated IT helpdesk can monitor and maintain your systems. This can help prevent issues before they occur, protecting your business from harm. Likewise, IT helpdesks can jump into action quickly. This can help to mitigate issues and reduce the damage caused when they occur.
Cyberthreats have continued to rise, with over 87,000 reports of cybercrime between 2023 and 2024 alone. An expert IT helpdesk can partner with you and implement the security measures you need.
But they can also go further. With an in-depth understanding of your needs, they can tailor security measures to offer advanced protection.
By offering fast and responsive support, IT helpdesks can minimise downtime and improve systems. This can increase productivity and performance, making it easier for your employees to get good work done on time or ahead of schedule.
If you know you’re not meeting the required security expectations, extra support can help you get there. Likewise, if you’re not sure, some other signs that an IT helpdesk may be helpful include:
Partnering with an IT service provider ensures you have access to expert IT support whenever you need it. With the increase in cyber threats and the damage a single attack can do, every business should have an expert in their corner.
Understanding the risks is just the beginning. Take the next step by downloading our free cybersecurity eBook, created specifically for Sydney-based law firms.
Inside, you’ll find practical insights and strategies to turn your cybersecurity around.
