Who are we?
The Owl IT is a Melbourne based IT services specialist that provides professional IT Services and solutions to Businesses and Homes across Metropolitan Melbourne and Geelong.
What is our aim?
Our aim is to ensure that excellent customer service AND excellent technical knowledge are combined together each and every time our technicians work with our customers. We don't want to simply fix problems; we want to provide our customers with a complete IT solution that gives you confidence in your technology and your ability to makes the most of it.
We don't just want our customers' technology working smoothly; we want our customers working smoothly with it. And we'll go to any length to make this happen.
Why are we different?
Customer service is important!
Two of the biggest issues that customers have always faced when working with an IT services provider are a lack of customer service and poor communication.
The Owl IT aims to ensure that whenever a customer seeks out a technician to help them with an issue, the technician is able to communicate in clear and concise English to ensure that the customer knows exactly what we are doing. And Owl Techs are friendly about it too!
We know that the better we communicate with our customers, the happier they are with our service. And our customers love us for it.
When we provide our customers with advice, they know we are giving them the best advice possible without having an opinion compromised by generating a sale. We're not concerned with making a sale; we're concerned with making our customers happy.
Because at The Owl IT, We Give A Hoot!
When are we open for business?
Our standard operating hours are between 9am and 5pm on weekdays, and 10am and 4pm on weekends.. We are also available after hours for customers in a desperate situation. Call 1800 THE OWL or send us an email at any time for more information.